Product Specialist - Magnesia-Spinel Bricks

Company : Hwi

Job Description - Product Specialist - Magnesia-Spinel Bricks

Job Description

Role

The Product Specialist - Magnesia Spinel Bricks will act as a link between Customer, NPD and Operations teams, manage the technical lifecycle, market positioning, and application support for Magnesia-Spinel Bricks used in cement applications. The role requires deep product knowledge, customer interfacing skills, and cross-functional collaboration to drive product performance, development, and commercial success.

Responsibilities

Provide technical support on Magnesia spinel brick performance in various applications such as Cement kiln.

Work closely with customers, sales, and application teams to optimize refractory selection and installation practices.

Support in product trials, troubleshooting, failure analysis, and post-mortem evaluation at customer sites.

Collaborate with NPD and manufacturing for product development, formulation improvements, and product positioning.

Maintain and update product documentation including Product Data Sheets (PDS), application guidelines, and comparison charts.

Conduct competitor benchmarking and support product portfolio rationalization.

Deliver technical training for internal teams and customers on Magnesia spinel product line and usage best practices.

Contribute to strategic discussions on material cost control, sourcing alternatives, and product performance KPIs.

Support pricing, proposal preparation, and commercial discussions from a technical perspective

Requirements

Essential:

B.Tech - Chemical/ Ceramic

Knowledge of manufacturing processes of cement industry, refractory products and application of products.

Hands-on experience in technical support, customer trials

Preferred :

Interpersonal Skills:

Ability to work with teams and lead decision-making processes in a team environment.

Excellent interpersonal communication and listening ability.

Management Skills:

Strong analytical skills.

Excellent planning and organizational skills.

A strong ability to be adaptable and flexible.

Effective negotiation skills.

Effective communication Skills.

Highly motivated / self driven, results oriented.

Capable of handling multiple priorities.

Able to generate multiple solutions to problems in order to troubleshoot them effectively.

Able to collaborate with external and internal customers and stakeholders.

Other Skills:

Ability to interpret basic financial data.

Proficient in MS-Office/GSuites.

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About the Company

Hwi

Job Description Role The Project Execution Manager is responsible for planning, coordinating, and managing installation and application activities at customer sites. This role ensures that all project phases-preparation, execution, and final inspection-are completed safely, on time, and according to...

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Product Specialist - Magnesia-Spinel Bricks

Job Description - Product Specialist - Magnesia-Spinel Bricks

About the Company

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