Production Support Engineer (L3)DevOps & Cloud (AWS/Azure)- Banking Domain

Urgent requirement for  Production Support Engineer (L1/L2/L3) - DevOps & Cloud (AWS/Azure)  in Banking Domain is required for our banking clients in Abu Dhabi ,UAE -Strong hands-on experience with Linux and Windows Server administration.--MustMandatory hands-on experience with AWS AND Azure Cloud.--MustUnderstanding of APIs and ability to debug API-related issues.--MustStrong knowledge of SQL and database troubleshooting.--MustExpertise in ITIL framework and managing high-pressure incidents.--Must
This role involves a 24x7 rotational on-call roster and the candidate should be flexible to attend production calls at night and resolve issues within defined SLAs.--Must
Strong experience in Banking is MUST About The Role:We are looking for a highly motivated Production Support Engineer to join our team in Abu Dhabi. The ideal candidate will be responsible for ensuring high availability and stability of our production applications and cloud infrastructure (AWS & Azure).
Key Responsibilities:
1. Production Support (L1/L2/L3)- Provide end-to-end L1/L2/L3 support for production applications and infrastructure.- Act as the first point of contact for production incidents and perform initial triage, escalation, and resolution.- Perform Incident, Problem, and Change Management as per ITIL best practices.- Conduct Root Cause Analysis (RCA) for major incidents and implement preventive measures.- Create and maintain Runbooks, SOPs, and Knowledge Base documentation.- Manage tickets using ServiceNow / JIRA.
2. DevOps, API & Monitoring- Manage and support CI/CD pipelines using Jenkins, Azure DevOps, GitLab CI, GitHub Actions.- Work with Docker & Kubernetes (AKS / EKS) for containerized application support.- Have a basic understanding of how APIs work - REST/SOAP APIs, HTTP methods (GET, POST, PUT, DELETE), status codes, request/response structure.- Ability to troubleshoot API failures using tools like Postman, Swagger, and analyze API logs for debugging production issues.- Automate repetitive support tasks using Shell, Python, or PowerShell scripting.- Implement and manage monitoring, logging, and alerting stack: AWS CloudWatch, Azure Monitor, Prometheus, Grafana, ELK, Dynatrace.
3. Cloud Administration - AWS & Azure- Support and administer services on BOTH AWS and Azure:- AWS: EC2, S3, RDS, Lambda, VPC, IAM, EKS/ECS, CloudFormation.- Azure: Azure VMs, App Services, AKS, Azure SQL, VNET, Azure AD, Storage Accounts.- Handle networking concepts - Load Balancers, DNS, VPN, Firewalls, Security Groups.- Manage backups, disaster recovery, and patching activities.
Critical Requirement: On-Call Support
Please Note: This role requires On-Call Support.- The candidate must be available for on-call support during nights, weekends, and public holidays in case of any critical production issues (P1/P2).- This role involves a 24x7 rotational on-call roster and the candidate should be flexible to attend production calls at night and resolve issues within defined SLAs.


Preferred Qualifications:- Certifications: AWS SysOps Administrator / Azure Administrator Associate / ITIL V4.- Experience with Microservices architecture and API Gateways.