Program Coordinator

Location: Grove Mall, Al Barsha 2 and/or 268 Al Wasl Rd, Jumeirah 1, Dubai, UAE

Job Overview:

We are seeking a motivated and experienced Patient Coordinator with a strong background in both sales and healthcare operations to join our team. This role is responsible for guiding patients through their care journey while promoting our healthcare programs and services. The ideal candidate is detail-oriented, patient-focused, and confident in achieving performance goals.

Key Responsibilities:

Healthcare Program Sales:

• Engage prospective patients in-person as well as via phone, WhatsApp, Meta Channels, and email to provide information and promote healthcare programs.
• Manage leads and nurture leads through CRM systems to ensure timely communication and conversions.
  Cross-sell and upsell relevant services to existing patients.
• Meet or exceed monthly and quarterly enrollment and revenue targets.
• Offering a warm and welcoming attitude to all patients and visitors inquiring about our services through in-person and telecommunication routes.

Patient Coordination: 

• Schedule appointments and manage patient flow through EMR systems.
• Verify insurance eligibility for services and coordinate with clinical teams for both in-person and remote visits (at-home blood tests, pharmacy deliveries, etc).
• Facilitating efficient in-clinic patient flow by maintaining clear communication with both patients and clinical staff
• Maintain accurate and timely documentation of patient interactions, program progress, and service delivery.
• Track and encourage patient adherence to program milestones and follow-up visits.

Client Relationship Management: 

• Build strong relationships with patients, serving as their primary point of contact.
• Address inquiries and concerns promptly to ensure a positive patient experience and retention.

Product Knowledge and Promotion: 

• Maintain up-to-date knowledge of company services and healthcare industry trends.
• Confidently educate patients about program offerings and benefits.

• Bachelor’s degree in healthcare administration, management, or a related field.
• 3–4 years of experience as a patient coordinator or in a similar healthcare role in the UAE.
• Proven track record in sales or client relationship management within healthcare.
• Strong communication, interpersonal, and problem-solving skills.
• Experience with CRM, EMR, and insurance systems preferred.
• Ability to work weekends and public holidays.
• Professional, adaptable, and patient-focused approach.