Program Manager

THE WORK:

At Ripple Treasury, we empower finance and treasury teams around the world to work smarter, faster, and with greater confidence. Our cloud-based treasury and risk management platform helps organisations gain real-time insight to their cash, liquidity, and risk positions, enabling better decisions and stronger financial outcomes. We believe in delivering not just software, but transformative solutions that make a measurable difference for our clients.

Based in Dubai, United Arab Emirates, we are seeking a Program Manager to guide multi-solution client implementations throughout the Middle East. In this role at Ripple Treasury, you will act as the link between project-level work and executive team member engagement. You will maintain program health for a portfolio of simultaneous projects, support governance and responsibility, and guarantee clients benefit fully from Ripple Treasury’s platform on time and within budget.

This role requires a practitioner who can operate at both the program and project level. You will translate strategic objectives into structured delivery plans and manage cross-functional dependencies. You will also raise issues proactively when risks emerge. Additionally, you will play a key role in mentoring and developing the broader PMO team. 

WHAT YOU’LL DO:

• Own program-level delivery across a portfolio of concurrent Ripple Treasury implementations in the Middle East, ensuring coordinated progress across multiple solutions, teams, and client collaborators.


• Serve as the senior point of contact for client program sponsors and executive partners, developing positive connections and ensuring alignment on scope, timelines, and business outcomes.


• Develop and maintain coordinated program plans, resource allocations, RAID logs, and program-level reporting in accordance with Ripple Treasury’s delivery standards.


• Identify and manage cross-project dependencies, risks, and customer concerns; drive issue resolution across internal and external teams with urgency and ownership.


• Facilitate executive-level status updates, steering committee meetings, and post-implementation reviews with clients and internal leadership.


• Partner with Project Managers on individual engagements, providing mentorship, quality oversight, and support for blocking issues as needed.


• Collaborate cross-functionally with Product, Engineering, Consulting, Sales, and Customer Success to align delivery execution with client objectives and company priorities.


• Champion program governance guidelines, change management, and continuous improvement across the delivery lifecycle.


• Contribute to PMO capability-building, including playbook development, methodology refinement, and team mentoring, as the practice scales.

WHAT YOU'LL BRING: 

• 5+ years of experience in program or project management, with at least 2 years managing enterprise-level SaaS, enterprise software, or professional services implementations.


• Proven ability to manage complex, multi-solution programs simultaneously, often with remote resources, global teams, and partner-led delivery components.


• Strong collaborator management skills, with the ability to navigate and influence at all organizational levels, from project teams to C-suite sponsors.


• Experience working across internal delivery teams and third-party partners, including Systems Integrators (SIs) or global consulting firms.


• Solid understanding of treasury, cash management, or financial risk management processes; experience with Ripple Treasury (GTreasury), Kyriba, ION, or similar platforms is a plus.


• Demonstrated ability to identify, bring up, and drive resolution of program risks and issues in a fast-paced, client-facing environment.


• Outstanding written and verbal communication capabilities, with the ability to simplify complex delivery status into clear executive narratives.


• Ability to mentor and develop junior PMs and consultants while managing your own program delivery load.


• Experience providing services to clients across the Middle East, or a proven capability to work effectively across regional business cultures, time zones, and working-week conventions.


• Willingness to travel regionally as required to support client engagements.