Protocol Agent / GEA

We are seeking a professional and customer-focused Protocol Agent / Guest Experience Agent to join at a 5-star hotel in Dubai. As a Protocol Agent / Hostess will be the first point of contact for dignitaries, guests, and partners ensuring a welcoming and seamless experience aligned with international protocol standards at high-level events, official functions, and VIP engagements.

Responsibilities:

• Greet and assist VIP guests, ensuring a seamless and personalized experience
• Manage event logistics, including seating, schedules, and guest transitions
• Ensure all interactions adhere to international and cultural protocol standards
• Anticipate guest needs and offer personalized recommendations
• Work with hotel departments to ensure flawless service during VIP events
• Represent the hotel with impeccable grooming and conduct
• Handle Guest Lists: Manage RSVPs and confidential guest information
• Distribute event briefs and ensure all stakeholders are informed
• Advise guests on local customs and etiquette for a respectful experience

Requirements:

• Minimum height: 170 cm
• Experience in hospitality, customer service, protocol, or event coordination
• Excellent communication and interpersonal skills
• Fluent in English; additional languages are a plus
• Strong attention to detail and organizational skills
• Professional appearance and grooming
• Comfortable working in fast-paced, high-profile environments
• Flexible with working hours, including evenings, weekends, and holidays

Salary & Benefits:

• Basic Salary: AED 5,000 (USD 1,530 / EUR 1,170)
• Monthly service charge + high tips
• Accommodation provided
• Tax-Free Salary
• Annual Travel Tickets
• Medical Insurance
• Meals on Duty & Transportation