PSP Service Agent

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job Purpose:

You will be responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. 

Principal Accountability:

Act as first point of contact in understanding customer’s requirements, queries and assist walk-in customers to select appropriate service.

Ensure to serve the customer with token, and encourage customer o use our digital channels.

Ensure to provide customer statement and letters within TAT

Receive customer requests through Operational CRM eForms & KOFAX and execute for next steps with required original documents.

Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.)

Remittances (Smart Form & Manual Form)

Standing order

Special Cheque Book requests

Returned Cheque process handling

Stop payment instructions and execution

CDM ,and ATM cash dispute

Contact details update 

Statement request

Trade license update

PDC removal request

Provide services and assistance to customers for Fees Collection, Tasheel Al Islami and Cash Online systems specific to PSP business and as per Bank’s policies.

Monitor and improve customer queue time through Que-matic Productivity Report and ensure to provide fast, accurate, efficient and courteous service to all customers visiting the Branch and locations.

Educate customers about the convenience of using other PSP payment channels

Provide any other service as directed to support the overall PSP services and banking operations of the Branch (where applicable)

Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. by sending leads to other branches.

Education and Experience



Graduate, preferably in commercially oriented discipline or Higher Secondary education with recognized diploma in Banking

3 – 4 years of experience as teller would be preferred.