QC Shift Supervisor

Description

• Supervise and coordinate Quality Control staff and daily operations.
• Enforce company quality standards and QC policies for Live Casino products.
• Manage team performance, motivation, coaching, and disciplinary cases.
• Oversee workflow alignment across departments and ensure procedural adherence.
• Maintain and update internal documentation, databases, and reports.
• Analyze trends, propose improvements, and generate required reports for management.
• Ensure workload completion per approved KPIs through regular monitoring.
• Conduct monthly one-on-one meetings and performance evaluations.
• Manage employee expectations, communication, and cross-department collaboration.
• Participate in team and management meetings, promoting a positive work environment.
• Update and maintain inventory, live tables reports, and presenter activity records.
• Respond to emails within 48 hours and provide monthly feedback to senior staff.

• Time Management: Strong time management skills, with the ability to produce quality work both independently and as part of a team.
• Adaptability: Ability to thrive in a fast-paced environment and adapt to changing circumstances.