Quality Director

Industries: Fragrance and Packaging (Perfume & Cosmetics Industry)

About Us

At Identiscents, a well-established French-founded business, we focus on sourcing, distributing, and customizing packaging solutions and fine fragrances for the perfumery, beauty, personal care, and home care industries. With almost three decades of experience, we have delivered more than 1,000 global brands. Our team of experts, dedication to fostering strong partnerships with suppliers allows us to stay flexible, sustainable, and responsive to the changing market landscape.

Serving major brands in the GCC, the company has an extensive network of clients across GCC countries, Asia, and Europe, and continues to grow its presence globally.

Role Overview

We are seeking an experienced and detail-oriented Quality Director to lead quality assurance and control efforts across packaging operations for our clients in perfume and cosmetics industry . The Quality Director will be responsible for maintaining the highest product quality standards, ensuring regulatory compliance, managing supplier performance, and driving continuous improvement initiatives. This role is critical in safeguarding product integrity and enhancing the overall quality framework across all components.

The ideal candidate will bring extensive expertise in glass manufacturing and inspection processes, a strong grasp of cosmetic packaging standards, and a proven track record in supplier management, audit leadership, and quality system development.

Key Responsibilities

Quality Strategy & Oversight

• Develop and implement the overall quality strategy for the different divisions (Glass, Pumps, Fragrances) , aligning with company standards and client expectations.

• Define quality objectives, KPIs, and compliance goals to drive continuous improvement and customer satisfaction.

• Audit and evaluate manufacturers, suppliers across Europe, Asia, and the Middle East to ensure compliance with specifications and international quality standards.

• Work closely with suppliers to resolve quality issues, implement corrective actions, and foster performance improvement.

• Establish and monitor supplier scorecards and drive accountability across the supply chain.

• Oversee incoming inspection processes and lead root cause analysis (RCA) for defects or non-conformities.

• Approve first article inspections, quality protocols, and specifications for packaging components.

• Ensure technical documentation, drawings, tolerances, and finishes are properly validated and aligned with regulatory and brand requirements.

• Serve as the primary point of contact for major clients regarding packaging quality concerns, claims, and audits.

• Manage quality reports, CAPAs, and complaint resolution processes in collaboration with commercial and technical teams.

• Support client presentations, audits, and documentation requests related to quality certifications and procedures.

• Ensure all products and processes comply with international standards (e.g., ISO, REACH, FDA if applicable) and internal quality systems.

• Maintain updated documentation, certifications, and quality control records in line with industry best practices.

• Build and lead a cross-functional quality team covering quality control, assurance, and inspection.

• Provide training, mentorship, and continuous development to improve quality culture across the organization.

Qualifications & Experience

• Mandatory Expertise:

• Proven experience in quality management for packaging (glass/pump), preferably within the perfume, cosmetics, or luxury goods sectors.

• In-depth understanding of glass production methods, quality control processes, and defect identification.

• Minimum of 10 years in quality assurance, with at least 5 years in a leadership or director-level role.

• Hands-on experience with supplier audits, client complaints handling, and compliance with international quality standards..

• Bachelors degree in Engineering, Material Science, Industrial Chemistry, or a related technical field.

• Additional certifications in Quality Management Systems (e.g., ISO 9001, Six Sigma, Lean, CQE) are strongly preferred.

• Strong analytical and problem-solving skills, especially in root cause analysis and continuous improvement.

• Excellent communication and negotiation abilities for supplier and client interactions.

• High attention to detail and organizational discipline in documentation and process control.

• Fluency in interpreting technical drawings, specifications, and defect classification criteria.

• Proficiency in Microsoft Office, quality management software, and ERP tools.

• Knowledge of sustainable packaging practices

• Prior experience with private-label or custom product development processes.

Key Competencies

• Ability to develop and execute a clear quality vision that supports business goals and client satisfaction.

• Deep understanding of supplier management, from audits to corrective actions and performance tracking.

• Strong orientation toward exceeding customer expectations and responding quickly to complaints or concerns.

• Precision in evaluating specifications, identifying defects, and implementing technical solutions.

• Works well with procurement, design, operations, and commercial teams to ensure product success.

• Continuously seeks ways to streamline quality workflows and reduce defect rates.

• Capable of building and mentoring a high-performance quality team.

• Thrives under pressure, takes ownership of challenges, and leads by example.

Join a Team That Values You, Energizes You, and Grows With You!

Attractive Benefits & Security: Enjoy a top-tier compensation package with comprehensive insurance your well-being and future are fully supported here.

Vibrant & Supportive Culture: Join a workplace where energy, teamwork, and genuine care for each person make every day engaging and meaningful.

Be Part of Success: Grow your career in a company thats not just expanding, but leading the way your impact will be seen and celebrated as we move forward together.