Quality Officer (DT) Jobs in Dubai | dnatatravel Careers

Quality Officer (DT) Jobs in Dubai | dnatatravel Careers

1- Quality Officer (DT)
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

• Implement quality criteria, standards and processes to ensure understanding and influence motivation in individuals and teams to achieve the desired quality levels. This criteria, standards and processes will be developed in conjunction with the Call Centre Manger (Dnata).
• Work with the Contact Centre management team and other Contact Centre staff to devise and implement quality standards and processes covering all internal and external customer interactions.
• Regularly review agent and contact centre assessment criteria to ensure fit for purpose and in line with commercial objectives. Ensure that any criteria and quality standard documentation is up to date and calibrated across the contact centre using version control.
• Ensure regular quality monitoring is scheduled by the Reservation / Sales Officers and sufficient agent coaching time is being allocated for this.

Job Requirements:

• Vocational or Diploma (12+2 or equivalent)
• Customer Service.Call Centre : 3+ Years
• Experience in Coaching and people development Implementation and management of a quality development programme.