QuickBooks Sales Executive (Inbound + Outbound)

Company : Cx25ww

Job Type : Full Time

Dubai, United Arab Emirates

Job Description - QuickBooks Sales Executive (Inbound + Outbound)

Role Overview

We are hiring a QuickBooks Sales Executive responsible for handling inbound customer queries and outbound dialer calls. The role focuses on understanding customer issues related to QuickBooks, diagnosing needs, and converting prospects into paid support plan customers.

This is not a technical sales role. It is a consultative sales role requiring strong product understanding, accounting basics, and high -quality communication.

Key Responsibilities

Handle inbound calls from customers facing issues or seeking assistance with QuickBooks
Execute outbound dialer calls for follow -ups, lead nurturing, and conversions
Understand and diagnose customer problems related to QuickBooks usage
Position and sell appropriate support plans based on customer requirements
Deliver a clear, confident, and structured conversation experience
Maintain accurate records of interactions in CRM/tools
Ensure high conversion rates and customer satisfaction (CSAT)
Work across international customer bases including Australia, UK, USA, Singapore, South Africa, and Middle East

Requirements

Eligibility Criteria (Non -Negotiable)

Experience: Minimum 1 year and maximum 3 years of experience in QuickBooks sales/support -related roles

Product Knowledge:

Strong working knowledge of QuickBooks

Clear understanding of common user issues, workflows, and product features

Accounting Knowledge:

Must have a functional understanding of accounting principles (mandatory)

Education:

Graduate in any discipline (Not eligible: LAW and Hotel Management backgrounds)

Communication:

Excellent command over English (spoken and written)

Ability to handle international customers with clarity and confidence

Key Skills Required

Strong consultative selling mindset (problem â solution â conversion)
Ability to simplify product understanding for customers
High listening and probing skills
Comfortable with targets and performance metrics
Familiarity with dialer systems and CRM tools
Ability to work in a high -volume call environment

What This Role Is NOT

Not a hardcore technical troubleshooting role
Not a generic tele -calling role without product depth
Not suitable for candidates without QuickBooks exposure

Success Metrics (KPIs)

Conversion Rate (Inbound + Outbound)
Revenue per customer / Plan attachment rate
Call Quality & Compliance
Customer Satisfaction (CSAT)

Benefits

Why Join

Exposure to global customer base
Opportunity to build deep SaaS product + accounting expertise
High -growth role with clear performance -driven incentives

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QuickBooks Sales Executive (Inbound + Outbound)

Job Description - QuickBooks Sales Executive (Inbound + Outbound)

Requirements

Benefits

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