QuickBooks Sales Executive (Inbound + Outbound)

• Handle inbound calls from customers facing issues or seeking assistance with QuickBooks
  
• Execute outbound dialer calls for follow -ups, lead nurturing, and conversions
  
• Understand and diagnose customer problems related to QuickBooks usage
  
• Position and sell appropriate support plans based on customer requirements
  
• Deliver a clear, confident, and structured conversation experience
  
• Maintain accurate records of interactions in CRM/tools
  
• Ensure high conversion rates and customer satisfaction (CSAT)
  
• Work across international customer bases including Australia, UK, USA, Singapore, South Africa, and Middle East
  
  

Requirements

• Strong consultative selling mindset (problem → solution → conversion)
  
• Ability to simplify product understanding for customers
  
• High listening and probing skills
  
• Comfortable with targets and performance metrics
  
• Familiarity with dialer systems and CRM tools
  
• Ability to work in a high -volume call environment
  

• Not a hardcore technical troubleshooting role
  
• Not a generic tele -calling role without product depth
  
• Not suitable for candidates without QuickBooks exposure
  

• Conversion Rate (Inbound + Outbound)
  
• Revenue per customer / Plan attachment rate
  
• Call Quality & Compliance
  
• Customer Satisfaction (CSAT)
  

Benefits

• Exposure to global customer base
  
• Opportunity to build deep SaaS product + accounting expertise
  
• High -growth role with clear performance -driven incentives