Receptionist - DIA

Your passion andenergy will be infection as you welcome our guests and support themthrough their check in and check out procedure. Your natural downto earth manner will result in being able to manage guestexpectations in a fast and busy environment. With a keen eye fordetail you will not miss a step in the procedures. Managingpayments will be second nature and you will have excellent dataentry skills to support accurate reports.

Mainresponsibilities include:

Greet and welcome guests visitors suppliers answertelephone calls providing a warm timely welcome in line with ourbrand standards.

Answers guest related queries and provides informationfor promotions room prices activities and events in the surroundingarea to provide accurate information to guests

Ensure payments are made with according to the cashhandling procedures and Process accurately and efficiently allreservations and cancellations

Identify corporate leads and build longtermrelationships

Drive online name mentions and promote customerfeedback

Understand the online guest s feedback and exploreoptions for improvement

Carry out general office duties includingcorrespondence emails and filing to ensure the smooth running ofthe reception area Maintain appropriate stock of supplies andreception stationeries

Effectively communicate with all departments on allguests requests and complaints for smooth servicedelivery

Ensure safety of all guest in line with the safetyprocedures and guideline.

Requirements

Customeroriented approach

Excellent communication skills

Strong attention to details

Flexible agile and able to work underpressure

Ability to work both independently and in ateam

Proactive and excellent organizationalskills

Ability to provide exceptional customer service to ourguests

Youmust have/be

Have minimum of oneyear experience as HotelReceptionist in Front Office department of a hotel.

Knowledge of Opera (PMS).

High School Diplomapreferred

Benefits