Receptionist (Must have Opera PMS Exp)

Company : Farnek

Job Type : Full Time

Dubai, Dubai

Number of Applicants

:

000+

Apply Now

Job Description - Receptionist (Must have Opera PMS Exp)

Receptionist (Must have Opera PMS Exp)

Dubai, Dubai, United Arab Emirates Farnek Receptionist (Must have Opera PMS Exp)

About the job Receptionist (Must have Opera PMS Exp)

To ensure that all guests are warmly welcomed and recognized - maintains eye contact and follows etiquette in accordance with hotel service standards.

Handle all guest requests promptly, taking personal responsibility to ensure guest satisfaction.

Set an example for all Guest Service Agents with regards to punctuality, grooming, courtesy, attitude, teamwork, guest relations and following of policies & procedures.

Lobby presence is always covered, and guests are directed/escorted with the assistance of bell team towards their apartments.

Seek feedback and comments from guests to identify areas for further improvement as well as highlights positive feedback to the management.

Display high product knowledge of all services and facilities of Expo Village including operational timings of all recreational facilities.

Report to duty on time and follow uniform and grooming standards set by the department.

Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.

Ensure privacy and protection of personal data of all guests according to safety and security standards set by the organization.

Assist Guest Service Agents in their daily work and to handle with any challenges or guest complaints in a professional and efficient manner.

Act as a liaison between Guest Service Agents and Manager on Duty, offering feedback and communicating both ways.

Monitor performance of Guest Service Agents and provide feedback & coaching to ensure they are maintaining defined Front Desk standards.

Original job Receptionist (Must have Opera PMS Exp) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Apply Now