Registration Coordinator- Male (for UAE Nationals only)

ESSENTIAL DUTIES & RESPONSIBILITIES:

•Manage and reply daily to incoming and correspondence, including handling all inquiries and requests submitted through the “Kayako” platform related to back-office and registration matters, and direct incoming phone calls courteously and efficiently.
•Assist in the student registration/e-request process and ensure smooth execution of registration-related activities.
•Verify and update student records, especially passport-related data, to maintain accuracy in official documents.
•Update students’ contact information upon request to support effective communication.
•Process a variety of student e-requests—such as registration suspension, re-enrollment, incomplete grade (first step), grade appeal (first step), course drop, and clearance—ensuring timely reflection of changes in the Banner system.
•Manage status change requests, such as reactivating inactive students or reversing prior status changes.
•Perform other duties as assigned by the line manager.

QUALIFICATION & EXPERIENCE:

•A bachelor’s degree in IT or any related field.
•A minimum of two years of experience directly related to the duties and responsibilities specified is required

KNOWLEDGE & SKILLS:

•Strong organizational skills and keen attention to detail.
•Excellent verbal and written communication skills.
•Ability to manage multiple tasks and prioritize responsibilities effectively.
•Proficient in using relevant software applications and database systems.
•Records maintenance skills.
•Very good skills in Microsoft package.
•Strong interpersonal and communication skills and the ability to work effectively with staff from diverse communities.

WORKING CONDITIONS:

•Work is normally performed in a typical interior/office work environment.
•No or very limited physical effort required.
•No or very limited exposure to physical risk.
•The position may occasionally require working outside normal business hours, including weekends, holidays, or during urgent situations (i.e., “on-call” responsibilities).

SUPERVISION:

Reports to: Senior Associate Registrar    
Subordinates: N/A