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Virtual Relationship Manager - Emiratized Role

icon building Company : First Abu Dhabi Bank
icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Job Description - Virtual Relationship Manager - Emiratized Role

Description
We are seeking a Virtual Relationship Manager to join our dynamic team and drive the growth of our customer base. The successful candidate will be responsible for managing and activating a portfolio of customers, primarily non-borrowing, to achieve monthly and annual KPI objectives. This role requires a commercial focus, ensuring excellent customer service and a superior client onboarding experience. The ideal candidate will have a strong understanding of our products, policies, and processes, and be able to effectively cross-sell and refer customers to other units within the segment.

Responsibilities
  • Manage and grow a portfolio of 400-500 customers, primarily non-borrowing, to achieve sales and growth targets.
  • Meet and exceed monthly and annual KPI objectives across portfolio growth, revenue, cross-selling, and customer activations.
  • Focus on activating dormant/inactive customers and ensuring timely KYC updates and due diligence.
  • Maintain a thorough knowledge of all products, policies, and processes to deliver a superior client onboarding experience.
  • Effectively manage current account excess and account conduct, ensuring no mis-selling and offering transparent product recommendations.
  • Resolve customer redresses and ensure timely resolutions, maintaining excellent customer service.
  • Participate in people development, learning, and training programs to enhance sales effectiveness.
  • Strictly adhere to KYC, compliance, and internal processes, ensuring satisfactory audit ratings and minimizing potential losses.
  • Proactively identify and manage risks, adhering to governance and control frameworks.
  • Stay updated on competition offerings and provide suggestions to improve our products and processes.


Qualifications
  • 3 years of relevant experience in Corporate, Commercial, or Business Banking, managing a customer base in a similar position.
  • Bachelor's Degree in Business Administration, Finance, Banking, or a related field is preferred.
  • Strong knowledge of banking products, policies, and processes, with a focus on customer service and sales.
  • Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
  • Proactive and self-motivated, with a results-driven approach and a passion for learning and development.
  • Ability to work independently and manage a large customer portfolio effectively.
  • Familiarity with banking software and systems, and a basic understanding of KYC and compliance procedures.
  • Willingness to participate in training and development programs to enhance skills and knowledge.
  • Strong analytical and problem-solving skills, with the ability to identify and mitigate risks.
  • A team player with a collaborative mindset, willing to work closely with colleagues and stakeholders.


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