Renewals Executive

As a Renewals
Executive, your primary responsibility is to manage the renewal process of
existing companies, ensuring a high renewal rate and customer satisfaction. You
will play a crucial role in maintaining strong relationships with clients,
understanding their needs, and facilitating the renewal process to secure
ongoing business.

Requirements

• Monitor and
  track upcoming contract expirations or renewals.
  
• Proactively
  engage with clients before renewal dates to discuss terms, negotiate contracts,
  and address concerns and ensure timely renewals
  
• Act as a
  primary point of contact for clients during the renewal process, addressing
  inquiries and providing necessary information
  
• Identify
  reasons for non -renewals and work with the sales or customer success teams to
  mitigate issues and retain customers.
  
• Provide
  regular reports and insights on renewal performance to management and relevant
  stakeholders.
  
•  Communicate
  effectively across departments to address customer needs and concerns related
  to renewals.
  

Benefits

• Competitive pay
  
• Bonus
  
• Fun work culture
  
• Yearly performance based appraisals