Rental Agent

Description
• To transact car rental services with prospective customers delivering high standards of customer service in line with customer’s profile and contribute in achieving the targets


Responsibilities
Functional Roles and Responsibilities

• Receive enquiries from the walk in customers/telephone, take bookings, and provide information on the availability and rental charges.

• Ensure operational guidelines are met while servicing the customers.

• Check the customers’ credentials and drivers’ license draw up a rental agreement and arrange to deliver the car to the customers in a prim condition.

• Ensure the cars returned are checked by the drivers for damages, mileage etc, process the payment for the customer and obtain the relevant approvals and documentation from them.

• Check for overdue agreements on a daily basis.

• Timely collection of payments due from clients on a monthly basis

• Physically check the vehicles for the hygiene and quality before delivered to the client.

• Control OT for all location drivers

• Timely update of Police system

• Liaise with the customers incase of disputed payments of traffic fines etc to ensure timely recovery

• Maintain housekeeping standards in the counter to portray a professional image.

• Ensure documents like rental agreements, daily sales report etc are forwarded to the Main office on a daily basis.


Qualifications
Education/Certification and Continued Education

• High School

Years of Experience

• 1 to 3 years of experience in rental sales in GCC Market