Reservations Agent

JOB SUMMARY

Main Duties/Responsibilities:

• Represent the company by following the standard operating procedures set by the organization

• Proactively sell and upsell all products and services within the property.

• Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service.

• Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs.

• Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.

• Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.

• Achieve given targets and maintain exceptional performance at all times.

• Handle queries through telephone, fax, and email.

• Use approved language skill as required at all times.

• Ensure compliance with the contact center quality performance requirements.

• Maintain presentation and cleanliness of the contact center including all machines and other IT equipment.

CANDIDATE PROFILE

• Minimum 6 months of Reservations Experience with a luxury 5 Star Hotel.

• Demonstrate experience working in a high volume, high pressure environment.

• Worked in Multi-Cultural environment.

• Display Team work to achieve departmental and organization goals

• Enter all bookings accurately

• Opera knowledge

• Proficient in Microsoft applications

• High level of integrity and customer focus