Reservations Agent Job Location : UAE Job Description : • Answer incoming calls and respond to guest inquiries in a professional and courteous manner. • Process reservations and changes to existing reservations accurately and efficiently. • Utilize computer systems to check availability, rates, and book reservations. • Provide guests with accurate information regarding hotel facilities, services, and policies. • Promote hotel amenities and services to increase sales and revenue. • Handle customer complaints and resolve issues in a timely and professional manner. • Maintain accurate records of reservations and customer interactions. Requirements: • High school diploma or equivalent. • At least 2 years of experience as a Reservations Agent in a hotel or resort. • Excellent communication and customer service skills. • Strong attention to detail and ability to multitask. • Ability to work in a fast-paced environment. • Excellent communication and interpersonal skills. • Opera knowledge is an advantage. • Must be available in the UAE.
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