Retail Associate

Job Overview

Key Responsibilities

• Greet and welcome guests in a warm and friendly manner.
• Proactively approach guests and provide assistance with product recommendations, descriptions, and demonstrations. 
• Operate computerized cash registers, barcode scanners, calculators, and credit card machines efficiently. 
• Handle cash, card payments, vouchers, stored value cards, and other tendered transactions accurately.
• Arrange, maintain, refill, and label product displays in line with brand standards. 
• product knowledge when assisting guests and continuously improve product understanding. 
• Support promotions and work towards achieving set targets. 
• Handle basic guest complaints on the spot when required. 
• Ensure a clean, safe, and guest-ready retail environment at all times. 
• Assist with quarterly and yearly inventory activities. 
• Carry out any other tasks to meet the needs of the business. 

Minimum Requirements

Qualifications

• Higher secondary education or equivalent. 

Experience

• Previous retail experience is preferred. 
• Previous experience handling guest complaints is an advantage. 

Skills

• Good verbal communication skills. 
• Basic cash handling knowledge. 
• Previous cash handling experience is preferred. 
• Additional languages would be an advantage.

Physical Requirements

• Must be medically able to work in all weather conditions.
• Must be physically able to carry or lift items and climb ladders when required.

Behavioral Competencies

The ideal candidate should demonstrate a commitment to safety, respect, friendliness, guest engagement, pride in the parks, and a positive attitude while creating memorable guest experiences.