Retail Operations Manager

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have a solid experience in Retail Operations within the luxury retail industry and enjoy improving processes to enhance operational excellence.

You are highly organized, analytical and solution-oriented, with the ability to manage multiple projects and stakeholders across different markets. You thrive in a fast-paced environment and naturally build strong relationships with cross-functional teams.

Curious, proactive and detail-oriented, you enjoy finding efficient ways of working while ensuring the highest standards of execution. Your excellent communication skills and collaborative mindset allow you to successfully support regional initiatives and drive continuous improvement.

A genuine passion for luxury retail and boutique operations will be key to succeeding in this role.

What are we expecting from you?

As part of the Regional Retail Operations team, you will support the operational excellence of our boutiques across the MEIAT region. Working closely with local markets and regional stakeholders, you will contribute to the successful implementation of operational initiatives while ensuring consistency with the Maison’s standards.

Your main responsibilities will include:
    •    Driving regional retail operations projects and supporting the implementation of new tools, processes and operational initiatives.
    •    Partnering with local markets to identify opportunities for continuous improvement and operational excellence.
    •    Supporting boutique openings, renovations and regional events by ensuring operational readiness.
    •    Collaborating with Retail, Client Experience, Visual Merchandising and other cross-functional teams to deliver business objectives.
    •    Monitoring project progress, analysing field feedback and recommending process improvements.
    •    Ensuring the implementation and adoption of Maison procedures, operational guidelines and commercial policies across the region.
    •    Acting as a key point of contact for operational compliance and boutique procedures.
    •    Managing operational budgets, supplier relationships and procurement activities related to boutique operations.
    •    Coordinating operational audits and following up on action plans with local markets.
    •    Supporting regional pricing updates and other operational activities whenever required.

More than a role… We recruit for a career!

By joining Van Cleef & Arpels, you will become part of a Maison where excellence, creativity and people development are at the heart of everything we do.

From your first day, you will be supported through comprehensive onboarding and continuous learning opportunities designed to help you grow your expertise and build a long-term career within the Maison and the Richemont Group.

The recruitment process

Once you apply, our Talent Acquisition team will review your application and, should your profile match our requirements, you will be invited to meet with the recruiter. You will then have the opportunity to meet with the Hiring Manager and relevant business stakeholders throughout the recruitment journey.