Retail Sales Customer Service

Job Type : Full Time

Number of Applicants

:

000+

Job Description - Retail Sales Customer Service

You actively approach customerswho you see require additional help. You identify their needs byasking the right questions and advise them on the best solutionsfor their homes in order to exceed theirexpectations.
You understand how to use thedifferent IKEA sales and communication channels and know-how forthe different customers you meet.
You keep yourarea of responsibility clean, tidy, priced and fully stocked, andensure that the IKEA basic merchandising standards are in place atall times to give customers a positive shoppingexperience.
You convey passion about IKEAproducts and actively learn about their features and benefits, andyou share this knowledge with customers andcolleagues.
You understand the store anddepartment action plans. You take responsibility for yourdepartment goals and know how youcontribute.
You actively offer all the servicesavailable in the IKEA store to help customers make informedchoices, which results in a better shopping experience forthem.
You lead and/or support theimplementation of planned commercial activities involving yourdepartment throughout the store.
You ensure youmaximise sales whilst maintaining profitability by knowing andactively steering towards the topselling and prioritised products(e.g. overstock/övertag).
Youdemonstrate the ability to analyse and adjust sales spacecapacities based on system parameters (sales location management)to secure high stock availability.

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