Retail Sales Executive

Position: Retail Sales Executive.

Salary: AED 3750 + incentives.

Position Overview:

The Sales Executive at iPay is responsible for delivering exceptional customer service, providing information and assistance on all telecom products and services, and achieving sales targets.

Responsibilities:

• Provide exceptional customer service by engaging with customers and addressing their inquiries and concerns regarding telecom products and services.
• Assist customers in selecting the most suitable telecom products and services based on their specific requirements.
• Achieve the predetermined quantitative sales targets for different products and services.
• Actively listen to customers, identify their needs, and offer personalized recommendations to enhance their overall experience.
• Handle customer complaints and resolve issues promptly and effectively, ensuring customer satisfaction.
• Collaborate with other team members to ensure a seamless customer experience and contribute to the achievement of sales targets.
• Maintain a clean and organized work environment, including product displays and store appearance.
• Adhere to all policies and procedures, including Retail Sales and company-specific policies and procedures.
• Offer a comprehensive range of after-sales services and strive to achieve initial issue resolution whenever possible.
• Continuously provide feedback to enhance the overall customer experience.
• Manage various types of payments, including cash and credit cards, while consistently following the agreed policies and procedures.
• Ensure shop appearance complies with company standards, manage stock display, and support shop administration for smooth operation.

Requirements:

• Bachelor's Degree in telecommunication, business administration, or any related field.
• Minimum 2 years of experience in marketing or sales, specifically within the telecom products sector.
• Proficient in Microsoft Office and other relevant software applications.
• Proven ability to meet or exceed quantitative sales targets.
• Deep understanding of telecom products and services.
• Ability to work independently and as part of a team.
• Effective customer-oriented listening skills to identify and address their needs.
• Highly capable of solving problems and making informed decisions.
• Strong Negotiation skills.