ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell. To delight guests with the complete range of Spa treatments always delivered to the highest possible standards.
WHAT YOU WILL NEED TO SUCCEED
Genuine service personality, with high EQ.
Therapists to have recognized qualification in Spa Therapy.
Minimum 2 years of similar experience in a 5-star hospitality industry.
A strong command of both written and spoken English is required; additional language is an asset.
Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
Ensure all operational tasks are conducted in line with the service standards and procedures.
Go the extra (s)mile where possible.
Prevent complaints and ensure adequate service recovery where needed.
Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.
COMPETENCIES
Put Customer First
Drive for Results
Learning
Resilience
Adaptability
WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
Ensure all operational tasks are conducted in line with the service standards and procedures.
Go the extra (s)mile where possible.
Prevent complaints and ensure adequate service recovery where needed.
Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.
WHAT YOU WILL NEED TO SUCCEED
Genuine service personality, with high EQ.
Therapists to have recognized qualification in Spa Therapy.
Minimum 2 years of similar experience in a 5-star hospitality industry.
A strong command of both written and spoken English is required; additional language is an asset.
Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
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