Sales & Operations Manager - Freight Forwarding & Logistics

Our client is a
privately owned freight forwarding and logistics organisation based in Dubai.

We are hiring a UAE experienced Sales & Operations Manager from the UAE freight forwarding industry
to drive profitable revenue growth while maintaining tight
operational control across freight forwarding and logistics operations in
the UAE and key trade lanes. This role combines commercial leadership,
operational accountability, and people management.

Role Overview

• Drive new business and
  grow key accounts across freight forwarding, logistics, and value -added
  services, with a clear focus on margin and profit, not volume.
  
• Own pricing, quotations,
  tenders, and contract negotiations to protect profitability.
  
• Build and manage a
  disciplined sales pipeline with accurate forecasting and performance visibility.
  
• Oversee end -to -end Air,
  Sea, and Land freight operations, ensuring compliant, cost -effective, on -time
  execution.
  
• Enforce SOPs, service
  standards, and KPIs to reduce errors, delays, and cost leakage.
  
• Act as the senior
  escalation point for operational and customer issues.
  
• Lead and
  performance -manage sales and operations teams, setting clear targets,
  accountability, and achieving results.
  
• Build a commercially
  focused, performance -driven team through continuous productivity and process
  improvement and a results -driven culture.
  

Mandatory
Requirements

• 10+ years’ experience in
  sales leadership and operational management within a UAE freight forwarding or
  logistics environment.
  
• Strong knowledge of UAE
  customs regulations, trade compliance, and local market dynamics.
  
• Strong pricing, costing,
  margin management, and contract negotiation capability with proven ability to
  grow revenue whilst protecting margins.
  
• Strong leadership in
  building and growing cross -functional sales and operations teams.
  
• Proficient in freight
  management systems and CRM tools, with a data -driven approach.
  

Candidate Profile

• Currently based in the
  UAE - candidates outside the UAE will not be considered.
  
• Fluent in English and
  confident managing senior client negotiations and escalations.
  
• Credible leadership
  presence — commercially minded, decisive, structured and accountable.
  

Education

• Bachelor’s degree