Sales And Service Advisor(Outsource)

Role       : Sales and Service Advisor
Location : Dubai                  

Role Purpose:

• To source & facilitate home finance applications for the entire onboarding journey of the customer


• To ensure that individual targets are met month on month


• To identify business development opportunities to increase sales


• Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.


• To be able to service customer requests through out the journey of securing home finance and provide required support for the customers


• Responsible to close customer complaints and ensure the customer is satisfied with the service provided


• Ensure TAT is adhered to where possible exceed customer expectations


• To ensure the daily submissions are complete in both documentation and credit requirements


• Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements


• To ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines.


• To ensure all correct and accurate information has been communicated to the customers. There should not be any instances of mis-sell, or incorrect information given to clients.  

   
Key Accountabilities of the role      
 

Specialist Skills / Technical Knowledge Required for this role: