Sales Associate - Retail

1. Customer Service & Sales: 

• Greet customers warmly and assist them in identifying their needs and preferences. 
• Deliver excellent customer service by providing product information, offering alternatives, and cross-selling or upselling products. 
• Maintain in-depth knowledge of the store’s product range, ongoing promotions, and brand initiatives. 
• Handle customer inquiries and complaints professionally, escalating when necessary. 
• Achieve and exceed individual and store-level sales targets (KPIs) on a daily, weekly, and monthly basis.

2. Store Operations: 

• Ensure merchandise is displayed and replenished in accordance with visual merchandising standards. 
• Maintain cleanliness, organization, and overall appearance of the store and fitting rooms. 
• Follow stock management processes including receiving, price tagging, and storing of products. 
• Assist in periodic stock takes, inventory audits, and reporting of discrepancies.

3. Cash Handling: 

• Operate the POS (Point of Sale) system efficiently. 
• Accurately process customer transactions, returns, and exchanges. 
• Handle cash and card transactions in compliance with company policies and procedures. 

4. Team Collaboration: 

• Proactively engage in team meetings, sales huddles, and product knowledge sessions to stay aligned with store goals and initiatives. 
• Communicate operational challenges, customer feedback, or product-related issues promptly to store manager to support continuous improvement and customer satisfaction.