Sales Associate / Retail

Role Description

This is a full-time on-site role as a Sales Associate at Manto Bride Fashion in Dubai. As a Sales Associate, you will be responsible for providing excellent customer service, assisting customers with their purchases, maintaining product knowledge, and achieving sales targets. You will also be responsible for handling customer inquiries, processing payments, and ensuring the store's cleanliness and visual merchandising standards are met.

Key Responsibilities

Customer Service:

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Mantobride Loyalty Program of the company for repeat sales
• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various products of the brand for suggestive selling to the customers Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.
• Flexible to work for extended hours during the Sale period.

Merchandise:

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process
• Issue receipts / refunds / change to the customers correctly
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party

Qualifications

• Strong product knowledge and understanding of current fashion trends
• Experience in retail sales and a proven track record of achieving sales targets
• Excellent communication and interpersonal skills
• Exceptional customer service skills
• Ability to work well in a team and collaborate with others
• Good problem-solving skills and ability to handle customer inquiries
• Previous sales experience in the fashion industry is a plus
• Fluency in multiple languages is a plus

Experience

• Not less than 2 years experience in retail in the UAE.