Sales Consultant - Volkswagen

To sell the range of VW cars and add on products meeting agreed sales volumes. To deliver an exceptional level of customer service at all times, while meeting commercial requirements.

Accountabilities

Business Development

1. To sell the range of VW vehicles via the use of an effective pro-active sales process, delivering profit targets to Al Nabooda Automobiles.

2. Maintain showroom and displays to the required VW standard, to include the availability of brochures and display of VW vehicles.

3. Using various sources, prospect for customers on a regular basis to create additional sales opportunities.

4. Follow precisely and consistently the VW sales process.

5. Develop and maintain full product knowledge of all products, accessories prices and key features of major competitors.

6. Participate in planning sales campaigns and promotions to maximise sales.

Operational

7. Manage the preparation and handover of sold vehicles to customers ensuring that the customer is given a full briefing on the operation of the vehicle and its controls. Introduce customers to After Sales staff in order that they are aware of facilities and procedures.

8. Action any improvements recommended following customer feedback through the Customer Satisfaction Index.

9. Through the effective use of a follow up process, maintain regular contact with all new and existing to ensure that relationships are maintained for potential repeat business.

10. Ensure that all customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively.

Personal Development

11. Engage in continuous professional development; keep fully up-to-date with new products launched by principal.

12. Arrange an annual appraisal with your line manager in accordance with the company’s appraisal process.

13. Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes, cost savings and revenue increases.

Key Performance Indicators

· Year on year sales growth

· Customer satisfaction surveys, sales

· Sales productivity ratio % of neglected opportunities

· Number of new customers

Education/Qualification, Skills, Competencies and Experience

Identify the recruitment specifications needed to perform this job at fully-acceptable level

a. Education/Qualification

· Diploma or Bachelors education

b. Experience (experience required for the job)

· Customer facing sales role

· Proven achievement of sales targets

· Experience in a high pressure, high volume European brand car showroom

c. Skills (general job knowledge & skills)

· Planning and Organising

· Excellent verbal and written communication

· Technical knowledge

d. Competencies (general behavioural attributes) and Levels

Core

· Organisational Commitment – 3

· Quality Orientation and Accuracy – 3

Job Specific

· Building Relationships – 3

· Commercial Awareness – 3

· Interpersonal and cultural sensitivity – 3