Sales Coordinator

Key Responsibilities

• Act as a liaison between customers and Sales Consultants to ensure smooth and efficient sales operations, including reservation creation and confirmation, order booking, and delivery coordination, thereby contributing to the achievement of sales targets.
• Serve as the primary point of contact for customer support via telephone, email, and face-to-face interactions while Sales Consultants are in the field.
• Coordinate with the Traffic Department regarding customer registration, fine clearance, mortgage release, and other related processes.
• Verify sales documentation, including customs certificates and Vehicle Identification Number (VIN) details, prior to communicating with customers.
• Prepare and review supporting documentation for invoicing and maintain accurate filing and record-keeping systems.
• Allocate leads and enquiries to the sales team, ensuring the timely consolidation and submission of customer registration requests.
• Provide onboarding support for new joiners in coordination with the GHRD and GIT departments, including system access, Keyloop and Oracle responsibilities.
• Maintain the highest standards of professionalism and ethical conduct, handling confidential information with discretion.

Performance Measures

• Support the achievement of branch sales objectives by ensuring all sales coordination activities are completed accurately, on time, and in accordance with company policies.
• Demonstrate punctuality, discipline, and adherence to attendance requirements.

Administration

• Generate and submit management reports, including daily invoicing reports, weekly forecasts, and target/model mix achievement reports.
• Assist the Branch Manager with market intelligence, competitor quotation analysis, logistics coordination, and order management activities.

Finance & Risk Management

• Ensure the timely submission of banking documentation.
• Maintain appropriate control measures and copies of customs documents and traffic-related correspondence for the respective team.
• Verify cheque clearance before releasing customer registration documents, processing vehicle registration, and arranging vehicle delivery.

Process Compliance

• Ensure full compliance with ISO standards, Standard Operating Procedures (SOPs), and Group Internal Audit (GIA) requirements.
• Adhere to company policies and relevant industry regulations to maintain operational integrity.
• Support internal audits and implement corrective actions where required to uphold compliance standards.

Educational Qualifications

• Degree or Diploma qualification with strong IT proficiency.

Experience

• Minimum of 2 years’ experience in sales coordination or a similar role.

Competencies

• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office applications, CRM systems, and other sales-related software.
• Ability to multitask, prioritise workload, and perform effectively in a fast-paced environment.
• Knowledge of branch sales processes and vehicle leasing would be advantageous.
• Flexibility to work according to business requirements.

Languages

• Fluency in English is essential.
• Arabic would be advantageous.