Sales Coordinator

Company : Dormakaba

Job Type : Full Time

Dubai, Dubai

Number of Applicants

:

000+

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Job Description - Sales Coordinator

Based in Dubai and reporting into the Sales Support Manager MENA, the position holder will act as custodian of the order process, by entering, expediting, tracking, editing, and processing customer orders using SAP, maintaining customer files and track order status, answering customer enquiries, and giving information and helping to resolve issues.

Job Description

Order Processing within standard turnaround time, by entering the subtle elements from the quotations & customer order (PO) on the ERP platform

Obtaining customer affirmation by communicating with the Sales team prior to execution & issuing order acknowledgement

Coordinating on logistics & shipping details with Freight Forwarders to get most competitive option

Ensuring issuance of invoices within required timeline by coordinating with Projects team & Finance

Managing order books by coordinating with Projects team, Factories & Logistics to guarantee on time order delivery & legitimate documentation

Working closely with Sales team to ensure that the sales data on “Order Book” is clear up-to-date information on the order is provided to MW team

Escalating of delays and complaints in the order process, as and when needed

Monitoring of credit blocked customers, to minimize the possibility of bad debts by working closely with finance

Creating reports for Delivery Performance for MW on monthly basis or as required

Reporting Backorder, rolling forecasts, NCR, and customer complaints log sheet along with other reports when required

The Successful Applicant

Bachelor’s degree holder in any discipline

3 -5 Years of relevant industry experience ideally with construction, access solutions, or any industrial business

Good knowledge in SAP

A demonstrated capability to meet established deadlines and to work under pressure in a challenging, dynamic, and fast-paced work environment.

Excellent communication and interpersonal skills with a keen eye on details

Excellent command of English, Arabic language is an added advantage

Customer service mindset and an excellent track record of embracing company values

Team-player but capable of working with limited supervision

Good knowledge of IT and computer systems

What's on Offer

The selected candidate will be working for one of the top 100 global tech leaders by Thomson Reuters! https://www.thomsonreuters.com/en/products-services/technology/top-100.html

At dormakaba you will find a motivating work atmosphere in which many doors are open to you. Trust is the basis of our success. We take care of one another and treat each other in an honest, fair and appreciative way. At dormakaba, colleagues are supporters and managers are mentors. Openness, respect and the willingness to learn from each other characterizes the way we work together. We make your voice count and appreciate your contribution to our business. On top of the above we provide:

Competitive Salaries

Generous Annual Leave entitlement

Flexible Working

Long Service Awards

Personalized training and development plans

Job Application

If you believe you are the one, we are looking for, please do not hesitate to apply for this job. Only successful applicants only will be considered and contacted for the interview process.

Application deadline June 30th, 2024

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