Sales Supervisor

Job Type : Full Time

Number of Applicants

:

000+

Job Description - Sales Supervisor

Nominates and assigns SalesConsultants to man/cover outdoor events as required i.e.product
Remains up-to-date and comprehensivelyunderstands DRS, HR Policies, and Group’s processes ingeneral, including code of conduct, disciplinary actions, etc toconfidently apply them asapplicable
Channelizes business opportunitiesand negotiates with customers to help close deals. This includesmanaging customer queries and suggesting potentialsolutions.
Oversees and monitors“Special” vehicle order intake, assists SalesConsultants where necessary, and reviews order details to ensurecustomers are fully aware of and agree with the terms andconditions and down-payment is collected in-line with set policies.This includes obtaining Line Manager’s approval onpricing.
Drives team to update lead-managementreport to facilitate management review
Receivesand acknowledges customers complaints and resolves issues tomaintain customer satisfaction. This includes makingrecommendations for settling complexissues
Oversees and monitors trade-inappraisals and subsequent trading of cars to contribute to settrade-in targets.
Updates and prepares“Monthly appraisal form” and conducts/attendsmeetings with the Line
Monitors the KPIs forthe team to meet the department’s sales performance andcustomer service.

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