Sales Support Manager

Sales Support Manager

Some careers shine brighter than others. 

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

HSBC Insurance, UK are responsible for the manufacturing, sourcing and supply of insurance products and services for HSBC UK, first direct, M&S Bank and Commercial Banking, with external distribution for several product lines under both the HSBC and other brands.

The purpose of the Sales Support Manager role is to support the HSBC Life investment bond Business Development Managers to achieve new business targets by helping advisers though the investment bond application process, dealing with adviser queries, managing the on -boarding of new distributors and the on-going management of existing distributors. This role is captured under the Insurance Distribution Directive (IDD) which requires continuous professional development (CPD) to be conducted annually

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Manage key communications with distributors, planning and prioritising activities to ensure delivery in line with agreed objectives
• Support business change by using strong communication skills to build relationships and to identify and resolve issues in an efficient and effective manner
• Adhere to prescribed processes whilst demonstrating resilience through a complex governance and matrix managed business
• Role model our key business metrics (profit, brand, resource and cost) in your day-to-day role
• Assess, identify and implement opportunities for product improvement and mitigation of risk.

To be successful in this role you should meet the following requirements:

• Working experience within insurance or financial services is essential (prior investment knowledge would be an advantage)
• The ability to manage conflicting priorities and challenging timescales with minimal supervision
• A proven track record of using strong and effective communication skills across a wide variety of internal and external stakeholders
• Robust planning and organisational skills with a keen attention to detail.
• A demonstrable ability to identify the root cause of queries and provide accurate and timely solutions

This is a full time, hybrid role based in either Bristol or Whiteley.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500