Security Engineer - NGFW & F5

Help AG is seeking a highly skilled Security Engineer with expertise in the NGFW (Palo Alto & Fortinet) and F5 technologies to monitor and manage secure, scalable, and resilient enterprise security solutions. This role requires hands-on experience in monitoring and initial level troubleshooting in large, complex environments, supporting both on-prem and cloud-based infrastructure.

Responsibilities

• Act as L1 engineer for Palo Alto & Fortinet firewalls, F5-LTM, AWAF, APM and GTM for Help AG customers.

• Monitor and maintain security infrastructure, including NGFM and F5 solutions.

• Knowledge of Security protocols, Routing, switching, DNS and HTTP/HTTPS.

• Able to monitor, operate, maintain, and troubleshoot IP Networks and interconnected Network Security technologies 

• Provide timely response to all incidents, outages, and performance alerts.

• Takes responsibility in handling incidents and escalate timely to SME teams.

• Calling and notifying customers and different stakeholders’ teams to provide faster resolution and updates.

• Should be working in a 24*7 support team.

Qualifications & Skills

• Bachelor’s degree in computer science, information technology, or a related field.

• Minimum 3+ years demonstrable industry experience

• Should have knowledge in enterprise security with Palo Alto & Fortinet firewalls, Routing & Switching and F5 solutions.

• Good understanding of IPSec & SSL VPN, TCP/IP, DNS, HTTP/HTTPS and SSL/TLS.

• Should have good understanding of Network Security technologies and troubleshooting techniques.

• Should have expertise and in-depth knowledge of Complex IP Networks.

• Should have demonstrable experience of working under extreme pressure and customer facing environments.

• Should have Network Operations / Security Operations experience.

• Should have fair understanding of ITIL change management, problem management and incident management.

• Should have experience to work with strict SLAs.

• Self-motivated and have a professional attitude.

• Excellent Customer-facing skills.

• Excellent communication and listening skills.

• Excellent teambuilding, customer service, and interpersonal skills.

• Must possess good decision-making skills, be very organized and detail oriented.

• Skills in handling technical conflicts, organizational challenges, planning, and implementation challenges.

• Judgment, decision making, cooperation, sensitivity to others, technical problem-solving, system troubleshooting, and business writing.

Benefits

• Health insurance with one of the leading global providers for medical insurance.

• Career progression and growth through challenging projects and work.

• Employee engagement and wellness campaigns activities throughout the year.

• Excellent learning and development opportunities.

• Annual Flights Tickets.

• Inclusive and diverse working environment.

• Flexible/Hybrid working environment.

• Open Door Policy.

About Us:

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.