Senior Client Advisor, Abu Dhabi

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

FOR THOSE WHO MASTER EVERY DETAIL

Join a community of dedicated professionals where attention to every detail underpins our continuous quest for excellence. Play your part in driving our collective success.

YOUR ROLE

We are seeking a Senior Client Advisor whose mission is to elevate the personalized premium client experience. This involves demonstrating advanced expertise with curiosity and humility, fostering and nurturing true long-term relationships with our most discerning clients, making them feel unique and valued. The goal is to anticipate and fulfil their desires and aspirations, ultimately turning them into influential brand ambassadors and advocates, while also serving as a role model for junior team members.

PLAYING YOUR PART

You will consistently deliver an exceptional and unique in-store journey, building and nurturing true long-term relationships by providing a sophisticated and welcoming environment, demonstrating advanced product knowledge, and strategically capturing client data for follow-up and bespoke engagement. You will consistently achieve and exceed ambitious sales targets, mastering the sales ceremony, expertly handling complex negotiations and objections, and providing exemplary after-sales service. As a leading Maison ambassador, you will communicate with passion, sharing extensive and nuanced knowledge of the brand's values, history, and collections, and mentoring others in this regard. You will also ensure seamless daily boutique operations by strictly complying with policies, assisting with merchandising, inventories, and taking a lead on special projects.

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require:

• Extensive experience (7+ years) in luxury retail sales, with a proven track record in a senior client-facing role.
• Demonstrated expertise in cultivating, managing, and significantly growing relationships with VVIP/High-Net-Worth clients.
• Consistent achievement of top-tier sales performance and client satisfaction metrics.
• Exceptional ability to deliver personalized, bespoke client experiences that exceed expectations.
• Mastery of the luxury sales ceremony, advanced negotiation techniques, and complex customer service transactions.
• Profound product knowledge and deep understanding of Maison DNA, with the ability to articulate its unique value proposition compellingly.
• Proven capability to mentor and guide junior team members, sharing best practices and fostering a culture of excellence.
• Strong initiative in client relationship building and engagement, including leading participation in in-boutique and external events.
• Unwavering integrity, collegiality, and exemplary adherence to brand standards and operational compliance.

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755.  Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future. 

If this fires your imagination, we welcome your application.

#Richemont #WeCraftTheFuture