Senior Collection Agents

Apt Resources is seeking experienced and driven Senior Collection Agents to join our client's esteemed team. In this pivotal role, you will lead efforts to collect outstanding debts, manage customer accounts, and develop effective strategies to improve collections while maintaining excellent customer relationships. You will also play a key role in mentoring junior staff and shaping the success of the collections department.

Responsibilities

• Conduct timely follow-ups with customers on overdue accounts through calls, emails, or correspondence.
• Negotiate payment plans and resolve payment disputes effectively.
• Review and analyze delinquent accounts and develop strategies for collection.
• Maintain accurate and detailed records of communications and transactions with clients.
• Collaborate with internal teams to address customer issues and ensure a seamless invoicing process.
• Train, mentor, and support junior collection agents in best practices and strategies for effective collections.
• Prepare weekly and monthly reports on collections performance and trends.
• Ensure compliance with company policies and legal regulations when executing collection strategies.

• Minimum of 3 to 5 years of experience in debt collection or accounts receivable.
• Strong negotiation skills, with a proven track record of achieving collection targets.
• Excellent communication and interpersonal skills.
• Solid understanding of debt collection laws and compliance regulations.
• Ability to lead and mentor junior team members.
• Strong analytical and problem-solving skills.
• Proficiency in collection software, CRM systems, and Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced, results-oriented environment.
• Must be based in UAE.

Salary:  7000 AED to 8000 AED (basic and allowances) – negotiable depending on experience

Performance Incentive: From 3000 AED and more

Work Hours:  9 AM to 6 PM with a 1 hour break ; 6 days a week 

Benefits as per the UAE Labor Law