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Senior Collections Specialist

icon building Company : Michael Page
icon briefcase Job Type : Full Time
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Number of Applicants

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Job Description - Senior Collections Specialist

  • Opportunity to join a high-performing new set-up.
  • Trusted with high-value accounts and complex customer situations


About Our Client

Our client is a fast-growing, technology-driven financial services company specializing in digital debt recovery solutions.

Job Description
  • Personally recover overdue balances through outbound phone calls, digital channels, and written communication, balancing firmness with cultural and regulatory sensitivity.
  • Handle inbound payment and hardship conversations professionally, converting engagement into recovered revenue without escalation risk.
  • Negotiate repayment arrangements aligned with client policy, regulatory requirements, and portfolio objectives.
  • Consistently hit individual recovery, compliance, and quality KPIs; performance is measured on outcomes, not activity.
  • Maintain precise, audit-ready documentation of all customer interactions in line with UAE regulatory and client standards.
  • Assess customer financial position quickly and determine the most appropriate recovery path within approved frameworks.
  • Work seamlessly across systems, workflows, and digital tools to manage volume efficiently without cutting corners.
  • Escalate accounts appropriately for legal action, dispute handling, or client review when thresholds are met.
  • Stay current on UAE collections regulations, data handling requirements, and client-specific compliance obligations through ongoing training.


The Successful Applicant
  • 5+ years of hands-on collections experience, with at least part of that experience in the UAE market.
  • Proven top-tier individual performance in regulated collections environments; you are consistently trusted with complex accounts.
  • Strong negotiation skills with the ability to apply pressure professionally and credibly.
  • Clear, confident verbal and written communication skills; fluency in English required, Arabic strongly preferred.
  • Deep familiarity with CRM systems, dialers, digital collections tools, and structured compliance workflows.
  • Strong understanding of UAE collections norms, customer expectations, and regulatory boundaries.
  • High personal accountability, resilience, and comfort operating without hand-holding in a fast-moving environment.


What's on Offer
  • Opportunity to join a high-performing new set-up.
  • Trusted with high-value accounts, complex customer situations, and enterprise client expectations from day one.


Contact
Zaynah Aboobaker

Quote job ref
JN-012026-6922365

Original job Senior Collections Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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