Senior HR Manager Fintech

• Lead the People agenda for the Customer Experience organisation across KSA and Egypt
  

• Act as a senior HR business partner to CX leadership, advising on organisational structure, workforce planning, and talent strategy
  

•  Oversee core HR areas including business partnering, employee relations, and HR operations
  

• Design and implement engagement, retention, and development programs for large frontline and operational teams
  

• Partner with business leaders on succession planning and capability building for key CX roles
  
  
•  Support alignment of compensation and recognition frameworks with business growth and market trends
  

• Champion employee experience initiatives across onboarding, development, and internal communication
  

• Leverage people analytics to drive data -informed decision -making
  

• Lead and coach a regional HR team
  

Requirements

• 8–12+ years of HR experience, with strong HRBP or HR leadership exposure
  

•  Experience supporting high -volume, customer -facing or operational teams
  

• Multi -country HR experience, ideally across UAE, KSA, and Egypt
  

• Solid understanding of regional labour laws and HR compliance
  

•  Strong stakeholder management and business partnering skills
  

• Experience in workforce planning, organisational design, and leadership development
  
  
• Comfortable operating in fast -scaling fintech environments
  

•  Arabic speaking is a plus
  

Benefits

• Competitive salary, benefits, and ESOP package
  

• Opportunity to lead HR for a critical business function within a fast -growing fintech
  

• Regional visibility and strong career progression potential