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Senior IT Project Manager – Digital Transformation (Hospitality & Leisure)

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Job Description - Senior IT Project Manager – Digital Transformation (Hospitality & Leisure)


Black Pearl is partnering with a leading organization in the UAE within the hospitality, leisure, and lifestyle sector to recruit a Senior IT Project Manager.

This role is ideal for a seasoned professional who has successfully led complex digital transformation and system implementation projects, particularly within hospitality, golf, or customer experience-driven environments.


Key Responsibilities

Project Management & Governance



  • Lead large-scale, cross-functional transformation projects across operations, finance, marketing, and IT

  • Develop and manage project plans, timelines, budgets, and risk mitigation strategies

  • Ensure projects are delivered on time, within budget, and aligned with business objectives

  • Establish governance frameworks, steering committees, and reporting structures

  • Drive project methodologies (Agile, Waterfall, or hybrid) and enforce best practices

  • Manage change control processes, ensuring proper approvals and documentation

  • Coordinate architecture and integration reviews for new systems

Systems Implementation



  • Oversee full lifecycle implementation of systems such as PMS, POS, CRM, Tee Sheet systems, and ERP integrations

  • Manage integrations with mobile applications, loyalty platforms, and third-party solutions

  • Supervise data migration, UAT testing, and post-go-live support

  • Monitor system performance and lead continuous enhancements

Change Management & Adoption



  • Develop and implement change management strategies to ensure user adoption

  • Conduct impact assessments and training needs analysis

  • Facilitate workshops, onboarding sessions, and training programs

  • Act as a change champion across departments

Stakeholder Management



  • Serve as the key point of contact between business teams, IT, and external vendors

  • Engage with senior leadership and C-level stakeholders on project progress and risks

  • Ensure alignment with the organization’s strategic direction

Innovation & Continuous Improvement



  • Support digital transformation and AI-driven initiatives

  • Identify automation opportunities and process improvements






Requirements



To be considered for this role, you need to meet the following criteria:







  • Bachelor’s degree in IT, Business, or related field

  • PMP, PRINCE2, Agile, or Scrum certification

  • Minimum 8+ years of experience in IT project management

  • Proven experience managing transformation projects in the GCC region

Preferred Experience



  • Exposure to hospitality, leisure, or golf industry systems

  • Experience with ERP integrations, CRM, loyalty platforms, or digital experience systems

  • Strong understanding of hospitality operations and customer experience platforms





Key Skills



  • Strong leadership and stakeholder management capabilities

  • Expertise in SDLC, Agile, and Waterfall methodologies

  • Experience with tools such as MS Project, JIRA, or ServiceNow

  • Excellent communication, reporting, and presentation skills

  • Strong analytical and problem-solving mindset

  • Vendor and contract management experience

  • Risk management and governance expertise





Why Apply?



  • Be part of high-impact digital transformation initiatives in the UAE

  • Work closely with senior leadership and decision-makers

  • Opportunity to drive innovation across hospitality and leisure operations





How to Apply

You may also explore other opportunities on our website: www.blackpearlconsult.com









If this is not the right role for you, feel free to refer someone in your network.







Original job Senior IT Project Manager – Digital Transformation (Hospitality & Leisure) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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