Senior IT Project Manager – Digital Transformation (Hospitality & Leisure)

Black Pearl is partnering with a leading organization in the UAE within the hospitality, leisure, and lifestyle sector to recruit a Senior IT Project Manager.

This role is ideal for a seasoned professional who has successfully led complex digital transformation and system implementation projects, particularly within hospitality, golf, or customer experience-driven environments.

Key Responsibilities

Project Management & Governance

• Lead large-scale, cross-functional transformation projects across operations, finance, marketing, and IT
  


• Develop and manage project plans, timelines, budgets, and risk mitigation strategies
  


• Ensure projects are delivered on time, within budget, and aligned with business objectives
  


• Establish governance frameworks, steering committees, and reporting structures
  


• Drive project methodologies (Agile, Waterfall, or hybrid) and enforce best practices
  


• Manage change control processes, ensuring proper approvals and documentation
  


• Coordinate architecture and integration reviews for new systems
  

Systems Implementation

• Oversee full lifecycle implementation of systems such as PMS, POS, CRM, Tee Sheet systems, and ERP integrations
  


• Manage integrations with mobile applications, loyalty platforms, and third-party solutions
  


• Supervise data migration, UAT testing, and post-go-live support
  


• Monitor system performance and lead continuous enhancements
  

Change Management & Adoption

• Develop and implement change management strategies to ensure user adoption
  


• Conduct impact assessments and training needs analysis
  


• Facilitate workshops, onboarding sessions, and training programs
  


• Act as a change champion across departments
  

Stakeholder Management

• Serve as the key point of contact between business teams, IT, and external vendors
  


• Engage with senior leadership and C-level stakeholders on project progress and risks
  


• Ensure alignment with the organization’s strategic direction
  

Innovation & Continuous Improvement

• Support digital transformation and AI-driven initiatives
  


• Identify automation opportunities and process improvements
  

Requirements

• Bachelor’s degree in IT, Business, or related field
  


• PMP, PRINCE2, Agile, or Scrum certification
  


• Minimum 8+ years of experience in IT project management
  


• Proven experience managing transformation projects in the GCC region
  

Preferred Experience

• Exposure to hospitality, leisure, or golf industry systems
  


• Experience with ERP integrations, CRM, loyalty platforms, or digital experience systems
  


• Strong understanding of hospitality operations and customer experience platforms
  

Key Skills

• Strong leadership and stakeholder management capabilities
  


• Expertise in SDLC, Agile, and Waterfall methodologies
  


• Experience with tools such as MS Project, JIRA, or ServiceNow
  


• Excellent communication, reporting, and presentation skills
  


• Strong analytical and problem-solving mindset
  


• Vendor and contract management experience
  


• Risk management and governance expertise
  

Why Apply?

• Be part of high-impact digital transformation initiatives in the UAE
  


• Work closely with senior leadership and decision-makers
  


• Opportunity to drive innovation across hospitality and leisure operations
  

How to Apply

You may also explore other opportunities on our website: www.blackpearlconsult.com

If this is not the right role for you, feel free to refer someone in your network.