Senior Key Account Manager Food Service

Role Summary

We are seraching for our client a Senior Key Account Manager – Food Service responsible for driving sustainable growth across assigned key food service accounts throughout the GCC region. The role focuses on building and managing strategic partnerships with major key accounts, including QSR chains, hotel groups, catering companies, and large food service operators.

The position is based in Dubai and requires frequent travel across GCC markets.

Key Responsibilities

Key Account Strategy & Sales Growth

• Develop and execute strategic account plans to grow revenue and market share across GCC key accounts.
• Identify and secure new business opportunities with major regional and international food service chains.
• Expand product range penetration and solution adoption within existing key accounts.
• Achieve sales targets aligned with annual business and growth plans.

Key Account Management

• Own and manage relationships with senior decision-makers within assigned key accounts across the GCC.
• Act as the primary commercial point of contact, ensuring alignment between customer strategies and company objectives.
• Lead joint business planning, performance reviews, and long-term development initiatives with key accounts.
• Ensure high levels of customer satisfaction, engagement, and retention.

Product & Solution Presentation

• Present the companys products, concepts, and solutions effectively, highlighting value, differentiation, and operational benefits for food service customers.
• Support product trials, menu development, and new product launches in collaboration with marketing, culinary, and technical teams.
• Coordinate regional promotional activities and customer activations.

Negotiation & Contract Management

• Lead commercial negotiations with key accounts, including pricing structures, volume agreements, and contract terms.
• Finalize contracts in line with company pricing, margin, and compliance guidelines.
• Ensure all agreements adhere to internal policies and governance standards.

Sales Operations & Reporting

• Manage sales pipelines, opportunities, and forecasts using CRM systems.
• Prepare accurate sales reports, forecasts, and key account updates for senior management.
• Track performance against targets and proactively address risks and opportunities.

Market & Customer Insight

• Monitor market trends, customer needs, and competitor activity across GCC markets.
• Provide actionable market insights and recommendations to support regional strategy and portfolio development.
• Share structured feedback from key accounts to internal stakeholders.

Required Experience & Qualifications

Experience

• Minimum 5–10 years of sales experience in food service
• In-depth knowledge of premium brand positioning and values
• Proven experience managing regional or multi-country key accounts within the GCC.
• Fluency in English is required; Arabic or French is an advantage.
• Strong track record in strategic key account management and B2B sales.

Skills & Competencies

• Excellent negotiation, communication, and presentation skills.
• Ability to build and sustain senior-level relationships across diverse markets.
• Strong commercial acumen with a structured, analytical approach to problem-solving.
• Comfortable working under pressure and delivering against ambitious targets.
• Strong understanding of GCC business culture and food service market dynamics.

• Based in Dubai with frequent travel across GCC countries.

• Valid driving license and willingness to travel as required.