Senior Manager, APN Network Management

Senior Manager, APN Network Management

We are seeking an experienced Network Manager in Dubai to join the new Network (APN) Management Team. This role is a is both a relationship management role where the individual will be responsible for managing a suite of Global Payment Partners that form part of Western Union’s Account Payment Network (APN) - banks, wallets, and card providers: a focus on MEPA regional payment partners.  

In addition, this individual will be responsible for executing on the APN governance strategy ensuring that our key partners are aligned with our business objectives, regulatory requirements. We are looking for someone that can identify partnership and collaboration opportunities to support the development and optimization of the payment product suite. The role will work collaboratively with regional product teams to understand their future payment requirements.

Responsibilities

• Manages a suite of regional APN Partnerships taking end to end ownership of the relationship.
• Conducts regular services reviews, monitors and revises service level agreements (SLAs) tracks performance against key performance indicators (KPIs) and objectives and key results (OKRs) to drive operational excellence.
• Ensures APN Partner performance meets WU standards; escalates and tracks issues to resolution -
• Proactively discussed business development opportunities, identifying growth or revenue opportunities; presenting back to VP and Business
• Builds and nurtures strong relationships with internal and external stakeholders, helps contribute towards product vision and strategic direction.
• Identifies and evaluates strategic partnerships with pay-out partners, correspondent banks, and payment networks to enhance network resilience, currency coverage, and support APN product development.
• Stays abreast of global payment market trends, regulatory changes, and technological advancements including local wallets, payment schemes and stablecoin
• Collaborates closely with risk, compliance, legal, product, and technology teams to deliver changes, close process and governance gaps, and ensure audit and regulatory readiness.
• Reviews contractual agreements with Legal and Compliance teams, guaranteeing regulatory adherence and comprehensive documentation.

Requirements

• 7–10 years of partnership‑management experience in financial services (preferably payments) and 5+ years of team‑management experience.
• Experience in strategic and tactical partner management; working knowledge of payment industry participants; and the ability to build executive‑level relationships.
• Strong management skills, including project planning, coordination, organization, adaptability, and execution.
• Excellent writing and communication skills.
• Proven problem‑solving abilities, a robust technological background, and an understanding of business processes.
• Drives customer-centric culture through all interactions and contributions
• Thinks beyond own areas of accountability to best enable customers   
• Collaborates and partners with stakeholders across the company   
• Undergraduate or graduate degree, or equivalent experience.
• Undergraduate or graduate degree, or equivalent experience.

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This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.