Senior Officer- Payments (Emiratised role)

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry. 

The job-holder is responsible for processing a sub-section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank’s / Regulator Compliance standards. S/he is expected to support the unit in                                   

• Ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.
• To minimize operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.                     
• Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.                            
• Performing monthly reconciliations and follow-ups on outstanding.                            
• Undertaking all daily-processing activities related to a particular product or sub function in Payment Center.                            
• To assist departments by providing appropriate delivery and support functions.               
• To ensure record management (hard / soft copy & scanned version) and archival as per guidelines. To be responsible as primary custodian of security items & customer records.                 
• To participate actively in the various initiatives within section / unit / and the Bank as and when required.       
• To engage on any other activity, falling within pretext of a Processor.
• Providing periodical reports and management information for effective decision making.  Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.   
• Maintaining the highest level of internal and external customer satisfaction standards

KEY ACCOUNTABILITIES:

Policies, Systems, Processes & Procedures

§ Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

§ Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.

Continuous Improvement

§ Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

§ Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

Minimum Qualification

• Bachelor’s degree

Minimum Experience

• 1-3 years’ relevant experience in the banking sector with at least 1 year in similar positions of progressively increasing managerial responsibilities in the payment function.