Senior Officer - Service Quality Assurance

Educational and Technical Qualifications:

• High School Graduate

Language Skills:

• Excellent English. Arabic is an added advantage

Years of Experience:

• 2-4 years of experience in a similar role

Nature of Experience:

• Experience in Quality Assurance environment with Call Center.

• Well versed with local regulations, systems, concepts and best practices.

• In-depth knowledge of quality management system (QMS) procedures

• Planning and organizing skills.

• Report writing skills.

• Time Management skills.

• Attention to Detail.

• The ability to maintain a high level of accuracy while entering data is essential.

• Understanding basic mathematical concepts can be important for tasks involving numerical data.

• Skills in organizing and managing tasks efficiently, especially when dealing with large volumes of data.

• Good written and verbal communication skills may be required, especially if the role involves collaboration with other team members or departments.

• Understanding the importance of data security and confidentiality.

• Ability to identify and address data-related issues effectively.

• Familiarity with any industry-specific data entry software or tools relevant to the job.