Logo-of-Capitalcom-Sas-hiring-for-jobs-in-UAE-on-GrabJobs

Senior Operations Manager

Job Description - Senior Operations Manager














We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.


We are looking for a Senior Operations Manager to lead Capital.com’s operations in Dubai as we move most of our operations onto AI and automation.


You will build and strengthen the Dubai operations team and support it day to day. You’ll agree global strategy with the Global Head of Operations and deliver it locally, and you’ll be the main person responsible for operations in front of the regulator. Much of the work means coordinating across global functions so local needs are met, from regional performance and incidents to launch readiness. You’ll work closely with the General Manager, Compliance and global operations leadership, and you’ll be a key player in bringing AI into how operations run locally. 







 










 


Responsibilities:



  • Build and strengthen the Dubai operations team and support it day to day.

  • Agree global strategy with the Global Head of Operations and deliver it locally.

  • Act as the main operations contact for the regulator. Work with the General Manager and Compliance to turn local requirements into operational actions.

  • Coordinate delivery across global functions, agreeing service expectations, handovers and escalation routes.

  • Own regional performance. Investigate service gaps, separate local issues from wider process problems, and agree fixes with accountable teams.

  • Coordinate the regional side of incidents and prepare operations for launches and major changes, escalating gaps before launch decisions.

  • Manage service dependencies, including vendors, and drive improvements, including AI and automation, with global process owners.

  • Report clearly to regional and global leaders, and escalate what needs more authority or resources.


Requirements:



  • 5+ years in operations leadership in financial services, fintech, payments or another regulated environment.

  • Experience building and leading operations teams.

  • Direct experience as an operations contact for a regulator.

  • Track record of delivering through global functions you do not manage.

  • Experience with operational KPIs, incident coordination and launch readiness.

  • Clear communication with senior leaders, and based in Dubai or willing to relocate.


Nice to have:



  • Experience in brokerage, trading platforms or digital banking.

  • Knowledge of the UAE regulatory environment.

  • Hands-on experience introducing AI or automation into operations.


We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Original job Senior Operations Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job

About the Company

Capitalcom Sas

Enjoy online trading like never before. With Capital.com’s app, you can discover investment opportunities on leading financial markets. Access the latest trading insights at the touch of a button, as well as in-depth educational features, comprehensive financial analysis and the day’s top financial...

Read more about the company

Similar Senior Operations Manager Jobs in the UAE

GrabJobs is the no1 job portal in the UAE, connecting you to thousands of jobs fast! Find the best jobs in the UAE, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.