Senior Principal, Performance Excellence

3. JOB PURPOSE:

• Lead the development, implementation, and continuous enhancement of performance management frameworks, policies, and processes across the Global Services division, driving a culture of performance excellence and continuous improvement aligned with XRG's strategic objectives. The role defines and tracks the performance measures and service standards for Digital, Procurement, and Business Support, provides performance analytics and insight to the Director, Global Services and leadership, and embeds the governance and disciplines that sustain high performance across the division.

4. KEY ACCOUNTABILITIES

Job Specific Accountabilities

Performance Management Frameworks

• Lead the development, implementation, and enhancement of performance management frameworks, policies, and processes across the Global Services division.


• Ensure frameworks are aligned with XRG's strategic objectives and integrated with divisional planning and governance cycles.


• Define performance standards, service levels, and operating metrics for the Digital, Procurement, and Business Support functions.

KPI Development & Tracking

• Develop, maintain, and track key performance indicators (KPIs) and service-level metrics across the Global Services functions.


• Work with function leads to cascade objectives and ensure KPIs reflect divisional and business priorities.


• Monitor performance against targets, identifying trends, gaps, and improvement opportunities.

Performance Reviews & Calibration

• Coordinate periodic performance review cycles across the division, ensuring consistency, rigour, and timeliness.


• Facilitate calibration and moderation to ensure fair, consistent, and objective performance assessment across functions.


• Prepare materials and insights to support divisional performance and business review meetings.

Performance Analytics & Reporting

• Provide performance analytics, dashboards, and management reporting to the Director, Global Services and senior stakeholders.


• Translate performance data into actionable insight and recommendations to support decision-making.


• Leverage data and reporting tools to enhance the accuracy, timeliness, and value of performance reporting.

Continuous Improvement & Performance Excellence

• Lead performance excellence and continuous improvement initiatives across the Global Services division.


• Identify and drive opportunities to improve efficiency, effectiveness, and service quality, applying recognised improvement methodologies.


• Benchmark divisional performance against internal and external best practice to raise standards.

Stakeholder Engagement & Advisory

• Act as a trusted advisor to the Director, Global Services and function leads on performance matters.


• Engage stakeholders across the division and wider business to build alignment and embed a performance culture.


• Provide guidance, coaching, and support to teams on performance frameworks, tools, and best practice.

Governance & Compliance

• Ensure adherence to performance management governance, policies, and frameworks across the division.


• Maintain the integrity and consistency of performance data, definitions, and processes.


• Support internal reviews and audits related to performance management as required.

5. COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal

• Director, Global Services and the Global Services leadership team


• Digital, Procurement, and Business Support Associate Directors, function leads, and teams


• Human Capital, Finance, and other corporate functions as required

External

• Consultants and professional service firms, as required


• Benchmarking bodies and industry peers, as required

6. QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:

Minimum Qualification

• Bachelor's degree in Business, Management, Human Capital, or a related discipline.

Experience & Knowledge

• Typically 8–12 years' experience in performance management, business or operational excellence, or a related field, preferably within energy, industrial, or large corporate environments.


• Strong understanding of performance frameworks, KPI and metric design, and continuous improvement methodologies.


• Experience delivering performance analytics, reporting, and insight to senior stakeholders.

Skills & Competencies

• Strong KPI and performance framework development capability.


• Excellent analytical skills, with the ability to translate data into insight.


• Proven stakeholder management, communication, and influencing skills.


• Sound judgment, attention to detail, and a continuous-improvement mindset.

Professional Certifications

• Certification in performance or business excellence or continuous improvement (e.g., Lean Six Sigma, EFQM, or equivalent) is advantageous.