Job Description Summary

Job Description

Key Responsibilities

• Lead and develop Parts Sales Managers, including career development and customer service excellence.
• Partner with Account Managers, Region Sales Directors, and ITR Leaders to deliver orders, CM, convertible orders, and pricing targets.
• Maintain a best-in-class Parts ITO process, ensuring on-time proposals, efficient quote cycles, pricing optimization, and Policy 5.0 compliance.
• Develop and execute strategies for mega and major deals, supporting the full deal lifecycle.
• Build accurate long-range forecasts for Capital Parts, with emphasis on mega deals, to support Demand Management Reviews.
• Manage a robust pipeline to drive growth, progression, and forecast accuracy.
• Resolve major customer issues quickly and effectively.
• Build strong cross-functional partnerships across Parts Fulfillment, Engineering, Supply Chain, and Region ITR.
• Drive Parts campaigns and regain initiatives across the region.
• Drive LEAN, standard work, and continuous improvement across Parts Sales processes.
• Partner with Parts Fulfillment and Product Management to capture competitive intelligence and VOC and translate them into new offerings and process improvements.

Required Qualifications

• Bachelor’s degree from an accredited university or college.
• Minimum 5 years of experience in power generation services in a commercial, customer service, operations, or marketing role.
• Strong domain expertise in aftermarket parts, including knowledge of operating processes and systems.

Desired Characteristics

• Knowledge of customer financial drivers and needs.
• Customer-focused with a strong sense of urgency and responsiveness.
• LEAN mindset with a track record of driving continuous improvement.
• Ability to interact independently with Senior leadership team.
• Strong change leadership experience and communication skills.
• Experience supporting large Customers and complex contracting scenarios
• Ability to lead in a highly matrixed, cross-functional environment.
• Strong analytical skills and ability to translate market data into action.
• Excellent interpersonal, oral, and written communication skills.
• Proficient with SFDC, Excel, PowerPoint, and related sales tools.

Additional Information