Senior Supervisor

Job Description:

• Manage resources and ensure 100% utilization of entire work force as per the contract.
• Plan and organize staff requirements and ensure availability of resources for short-term & long term, permanent & temporary per contract-based requirements and ensure all processes are followed based on SOPs, KPI’s and HSE regulations.
• Monitor the day to day duty of staff activities, prepare Schedule/Roster for deploying staff and maintain annual leave plan, liaise with team on all related tasks for better service and value to the client and identify any potential shortfalls/excess staff and find out appropriate solutions for client requirement including events.
• Update LINE Manager & HR for manpower status on a daily basis to control short/excess staff. Ensure manpower is planned effectively to control overtime and reduce using staff working on day-offs.
• Control cost of each resources per client and including maintaining of staff log to identify man-days/hours spent on each contract with an aim for cost control and avoid overspending. Intimate Line Manager when deviation noticed.
• Submission of attendance records, job charts for permanent and temporary service requirement and extend support in invoice follow-up. Act as a point of contact between company and client to resolve operational and contractual issues.
• Submission of productivity report every month to finance/management, submission of signed job charts of each account on/or before the cut of date.
• Conduct site survey, prepare assessment reports and identify suitable solutions based on requirements and site conditions.
• Handle and monitor site base risk in compliance with HSE standard.
• Encourage and build mutual trust, respect, and cooperation with the internal and external stakeholder.
• Provide uninterrupted communication to facilitate services through meetings to ensure that company interest is protected with all client/contracts at all the time.
• Work effectively with sales team to provide/maintain continuity of customer relations and deliver efficient service. Conduct weekly meeting with team consistently.
• Plan, Develop and Implement continuous training program to train Supervisors for efficient post-to-post inspections. Monitor uniform and other accessories issuance in coordination with procurement for any change in the uniform and ensure compliance as per contract.
• Develop and maintain healthy relationship with clients with a goal to increase revenue for the company which may include client’s new requirement request and existing contract updation and support. Manage client meetings.
• Submit Monthly resource utilization report to each LINE Managers.

Required Criteria:

• Bachelor Degree
• 3+ years experience preferably in Manpower Supply industry
• Good English Communication Skills
• Valid UAE Driving License