Senior Team Leader - Last -Mile Delivery Operations

• Manage and mentor a cluster of approximately 6 Team Leaders across multiple dark store locations.
  
• Consolidate, analyze and review daily/weekly performance data across all managed teams (OPD, attendance, on -time delivery, failed deliveries).
  
• Conduct regular site visits across Dubai, Sharjah, and Abu Dhabi to support Team Leaders and riders on the field. 
  
• Identify underperforming teams or individuals and put corrective action plans in place.
  
• Act as the senior escalation point for issues Team Leaders cannot resolve rider disputes, escalations, major fleet/bike issues. 
  
• Coordinate with HR/Administration on Team Leader hiring, onboarding, and performance evaluation and development plans.
  
• Ensure consistent implementation of safety protocols, uniform standards, and conduct guidelines across all teams. 
  
• Support the Operations Manager with reporting, planning for new rider deployment waves, and resource allocation.
  
• Lead training refreshers and capability -building sessions for Team Leaders. 
  

Requirements

• Bachelor’s degree in a relevant discipline.
  

• 2–3 years of experience in field operations management, including at least 1 year supervising team leads/supervisors (multi -site experience preferred).
  
• Proven track record as a Team Leader (or equivalent) within UAE last -mile delivery operations.
  
• Valid UAE driving license is required.
  

• Strong English communication skills.
  
• Proficient with spreadsheets and reporting tools to track performance across multiple teams.
  
• Calm, organized and solution -oriented with the ability to develop and coach Team Leaders to hit targets consistently.