Service Ambassador

The Service Ambassador will be the primary point of contact for customers of the Foreign Labour Services (DLS) unit, ensuring timely and accurate processing of transaction requests. This role relieves the current single‑person dependency, improves service continuity during leave periods, and reduces reliance on external Abu Dhabi centres. The position will be based in the Al Ain office with existing desk space and standard IT provisions.

• Respond to customer inquiries and explain transaction requirements.
• Receive, check, process, and track DLS transactions within approved procedures and system permissions.
• Follow up on pending transactions and missing documentation.
• Maintain accurate records and coordinate with relevant internal teams.
• Provide local coverage during colleagues planned and emergency leave, training leave.