Service Delivery Controller Jobs in Dubai | dnata Careers

Service Delivery Controller Jobs in Dubai | dnata Careers

1- Service Delivery Controller
Job: Full Time
Location: Dubai, UAE

Description:

Responsible for review, communication and implementation of SOPs, work instructions and KPIs in the department, based on customer requirements, Corporate Integrated Management System, regulatory and industry standards, Quality Management Systems and departmental objectives and policies.

Job Responsibilities:

• Create and maintain a holistic approach to staff training within cost centres by identifying and recommending the training requirements and ensure all staff are updated on SOPs for relevant areas of Operations.
• Design, amend and implement SOPs, work instructions for the department in consultation with Line Managers, Service Delivery Controllers, customer requirements, IMS, regulatory and industrial standards.
• Provide management reports to an agreed schedule and ad-hoc analysis where required. Prepare review and set KPI targets for the department in consultation with the Vice President, Line Managers and Quality Assurance.
• Identify service failures and facilitate incident / accident investigations. Establish trends in operational non-conformities and service failures, with evaluation of root causes and recommend preventive measures.

Job Requirements:

• Degree or Honours (12+3 or equivalent)
• Graduate for non-specialist role
• A’ level for operational roles