Service Delivery Manager (UAE)

ROLES & RESPONSIBILITIES:

• Managing the service delivery team in your region, recruiting and training service delivery specialists, to ensure that customer services are delivered with the highest quality.
• Setting and implementing customer service delivery standards, to achieve a consistent and excellent support service level.
• Ensure that we maintain sufficiently skilled resources as needed, and to promote new revenue opportunities for HRS.
• Clients relationship management, ensuring a high level of satisfaction with products and services by HRS. Representation of the HRS' interests in your region.
• Assisting with sales and marketing activities, attracting new clients, business development in your area

MAIN REQUIREMENTS:

• At least 5 years of experience holding supervisory role.
• Minimum 8 years of experience in the support or installation & configuration of Hospitality PMS, POS products, together with the associated customer training.
• Experience of working with competitive hospitality products including PMS and Spa systems; management experience in the hospitality industry is desirable.
• Familiar with Oracle PL/SQL. Professional certification is preferable.
• Good interpersonal skills with both customers and cross-functional teams.
• Free to travel extensively and for extended periods of time.

LANGUAGE REQUIREMENTS:

• Fluency in English, both written and spoken

WE OFFER:

• International company, enthusiastic environment;
• Motivating remuneration package;
• Competitive annual bonus scheme;
• Wide possibilities for training and professional growth.